A: We currently ship via USPS. Shipping is calculated at checkout based on the weight of the order and the address it is being delivered to. Due to Covid-19, you may experience slight delays.
Standard: 7-14 business days I $11.99 * No signature required. (3-5 business day processing time)
Express: 2-4 Business Days | $29.99 * No signature required.
Free Domestic Shipping Order on values over $150 (7-14 business days)
FAQs
A:
International Shipping Rate: 5-7 business days | $29.99 *Signature Required
Our international deliveries are handled by DHL, USPS or UPS. You will need to make sure that you cover any ongoing customs or taxes costs should any be incurred when shipping to your destination.
Shipping costs are calculated based on the geographical location of the delivery address and the total weight of the parcel. Please follow checkout options to receive your calculated rate and estimated delivery time. Reliability is key, which is why we use a signed-for delivery service for all DHL deliveries. Please make sure you or someone you know will be present at the delivery address to accept your package. If no one is in, a re-delivery can be arranged.
Your order will process within 7-10 business days. Once your order has shipped an email (or text if you opt-in) will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with USPS.
All Swimwear, intimates, bodysuits, masks, clearance items, and accessories are a final sale. Refunds and exchanges are not permitted.
A: If you are having difficulties with your coupon code please contact us at info@foreveromanceco.com. The code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
A: Please contact your local USPS. If you still need assistance after contacting the shipping provider regarding locating your order, feel free to contact us at info@foreverromanceco.com for assistance.
A: Please send us an email as soon as possible if you would like to change something in your order. If the order has been shipped, you will have to go through the return process. We cannot gurantee that the item you would like to exchange for will still be available.
Please see our return policy. You will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at info@foreverromanceco.com for assistance.
In the rare event that you receive a damaged item, please email us as soon as possible and provide photos of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.